Have a question about our products? Read through our FAQ

GENERAL FAQs

TropicSport Purpose centers on CARING

  • Caring for your skin
  • Caring for our planet’s fragile oceans, reefs, and beaches
  • Caring for our local communities by giving up to 20% in sales to like minded organizations

TropicSport products are composed of natural ingredients from around the globe.

  • The active ingredients in our sunscreens are mineral based, not chemical, so you can be assured that they are naturally safe for you, the ocean, marine life and reefs.

  • We use non-nano zinc oxide. It sits on top of the skin, without leaving a filmy residue, and creates a physical barrier that both reflects UV rays away from the skin and effectively blocks UVA and UVB rays. It does not absorb into living skin cells, produce skin sensitivities or rashes, or initiate the creation of free radicals or hormone disruptors.

  • Other nourishing and smoothing ingredients in our products include Aloe Barbadensis Leaf Juice (Aloe Vera), Astrocaryum Tucuma Seed Butter, Baobab Seed Oil and Vitamin E.

A water-resistant sunscreen is a sunscreen which has been shown after 240 minutes of water immersion, using in vivo Sun Protection Factor test methods to provide protection against certain UV rays from the sun.

Generally speaking, multiple people are tested in normal, non-salty water after 80 or 240 minutes and the sunscreen they applied has to have the original SPF value.

What's more important is that we spent 6 years in trial and error with pro-surfers and lifeguards. If our sunscreen works great for them, then it will work great for the rest of us. Our sunscreen isn't thick, it's not sticky and it withstands friction.

Our product description pages all have the ingredients listed. We made the images large so you can see everything. We have nothing to hide, our products are second to none in their formulation.

TropicSport works with your local club or organization to create a customized affinity program and TropicSport donates a portion of the sales back. Please use the Contact Us form and we'll get back with you with details.

No, none of our products contain animal ingredients and they are not tested on animals. We are part of the Leaping Bunny Program which certifies we do not harm animals while testing our products. Our products are never tested on animals. TropicSport is cruelty free and vegan.

Go to our Reseller Inquiry page and submit the form, and someone from our team will follow up with you.

Product Questions

TropicSport Suncare is unique in that it has a range of products to protect, cleanse and replenish your skin during and after a day on the water.

  • TropicSport sunscreens contain the minerals zinc oxide and titanium dioxide, which reflect the sun's damaging ultraviolet (UV) rays. Since the minerals aren't absorbed, they're safe and gentle, even on sensitive skin, but strong enough for the most extreme activities.
  • An independent lab tested our formulation against both the US FDA 80 minutes water resistance standard and Australia’s 4-hour water resistant standard. It passed both tests!
  • And you'll be happy to know that TropicSport Sunscreens are not slippery or greasy, which is important for Surfing, Water Polo, Rowing and other extreme sports requiring squeaky-clean hands.
  • Our specially formulated, Coconut & Aloe Facial Cleanser and Mango Vanilla Body Wash are perfect for removing sunscreen, salt and sand. And TropicSport Body Lotion with lemongrass and aloe provides the ultimate finishing touch.
  • According to the FDA, an adult wearing only shorts must use one full ounce of sunscreen (golfball size, or about 3 Tablespoons) per application to cover their body properly.

  • Approximately a teaspoon size amount is needed to adequately protect the face, ears and neck.

  • Using less than the correct amount drastically reduces the sunscreen’s ability to protect the skin and the SPF claim will not be met.

  • TropicSport Sunscreen is an eco-friendly sunscreen, containing minerals zinc oxide and titanium dioxide as it's active ingredients, which break down more readily in nature.

  • Recent studies have shown that some ingredients in other chemical-based sunscreens can awaken viruses that kill coral's food supply—and ultimately the reefs themselves and the animals that live there. The common ingredients that are most damaging include oxybenzone and octinoxate.

Our sunscreens are vegan and gluten free.

While we do not have any peanut derivative ingredients in our master formula, we can not guarantee that our raw material providers did not have any trace materials contaminate the formula during their production process.

The inactive ingredients make the product smooth, add a fragrance, allow the product to absorb into the skin and adhere to your skin. Without these essential ingredients, our sunscreen has a texture similar to diaper rash cream. Lower quality products have less ingredients and that is why their product stays white on your skin and only lasts 80 min.

The odor (or "base odor") of our SPF 30 and SPF 50 sunscreen without a fragrance is not pleasing. To address this we discreetly added a phthalate-free fragrance that disappears after a few minutes. In addition we have conducted insulin tests and found the fragrance was not present in the bloodstream.
Our facestick is unscented.

Fragrances are made with mixtures of various essential oils. Fragrance suppliers frequently decline to openly convey what the specifics of the mixtures because they are proprietary. All of our TropicSport formulas have undergone rigorous clinical and cruelty-free testing and the data supports that our formulas pose negligible risk of skin irritation and allergic reactions under their prescribed usage condition.

We use post-consumer recycled plastics on our bottles and our bottles are recyclable. We know this is not good enough. Today there are not many packaging options to ensure our sunscreens work great when you use them while being eco-friendly.

In 2020 we plan on addressing this issue with a first-of-its-kind sunscreen container that is eco-friendly. It's part of a multi-step process to make our product line 100% safe for our planet.

Most skin irritations to sunscreens are due to the chemicals. For most people, mineral sunscreens cause no irritation. It is possible you could be allergic to an ingredient and not know it. Please use the ingredients listing on our website and consult with a doctor if you have any concerns.

If you have a reaction to our product , please contact us so we can remedy the situation.

SPF 30 blocks up to 97% of UVA rays. SPF 50 blocks up to 98% of UVA rays.

The mean average particle size of our combination Zinc Oxide and Titanium Dioxide dispersions is 115 nm.

Shipping

TropicSport ships to the 48 contiguous states for a flat $6 fee. Expedited shipping costs $20. Orders to Canada will have a $10 surcharge for import fees. We do not charge extra for Alaska and Hawaii. Additionally, we ship to Mexico, New Zealand and Australia for an additional fee. Please contact us for exact shipping prices..

We currently ship to Canada, Mexico, New Zealand, and Australia. We charge an extra $10 surcharge for Canada to cover import fees. For shipping charges to the other countries, please contact us.

We currently do not ship to other countries.

We charge $10 extra to cover duties and other import fees to Canada.

Our products get pulled for shipping within 48 business hours of your order. We ship out of California and standard shipping can take 5-7 business days after the product has been pulled. Expedited shipping takes 2-3 business days after the item is pulled.

Purchase $30 or more for FREE standard shipping or $70 or more for FREE expedited shipping.

Privacy Policy

TropicSport is committed to protecting your privacy. We use the information we collect about you to process orders and to personalize your experience. on your website. This privacy statement explains how we gather information and how we protect your privacy.

TropicSport is a Delaware company incorporated as X3EM Brands, Inc. (“TropicSport”, “we”, or “us”). TropicSport wants you to know what information we learn about you when you visit our website (www.TropicSport.com, or any link affiliated thereto, the “Site”), what we do with that information, and any other information you voluntarily provide us through this Site or by other means and how you can view or change the information we have. This Privacy Policy (“Policy”) describes our information collection and use practices on this Site. It does not apply to information you might provide on another site operated by us, or one of our partners or affiliates, nor does it apply to information you may provide to us through other forums, including offline or through electronic mail. By accessing or using the Site, you are consenting to the terms of this Policy. If you do not agree with this Policy, you should leave the Site immediately.

Internet-Related Information Gathered Passively

We collect information from visitors to our Site, including the referring URL, your demographic information, your IP address, which browser you used to come to the Site, the country, state or province, the pages of our Site that you viewed during your visit and any search terms entered on our Site, for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We track visitors’ traffic patterns throughout their online sessions, including pages or specific URLs a visitor views while using the Site. We use your information to diagnose problems with our servers and software and to administer our Site. We may share any information that we collect on our Site and demographic information with third-parties, to the extent we determine beneficial to your experience or our business.

Actively Collected Personal Information You Provide

If you provide information about yourself by registering on a page, filling out a survey, subscribing to our mailing list or otherwise voluntarily telling us about yourself or your activities, we will collect and use that information to respond to your request, and for any other purpose, including identifying user preferences and improving our services and the content of this Site.

Sharing Information

We may share your information with affiliates with whom we have joint marketing arrangements or with other third parties. If you do not want us to share your information with our marketing affiliates, then please let us know by contacting us atsupport@TropicSport.com. We employ companies to perform certain functions on our behalf, such as fulfilling orders, processing credit cards, delivering packages, and services related to the design, maintenance and improvement of this Site and our database and related systems. These companies may have access to certain information that you have provided to us. We may use the services of third parties to collect and use information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services.

Links To Other Websites

We may provide, as a convenience to you, links from our Site to other websites, including sites operated by us, our partners, associates, or independent third parties. Each website has its own privacy policies and practices, as described on such site. Those policies and practices may be different than the policies and practices described herein, and we urge you to read such site’s privacy policy carefully before you use or submit information to that site. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot and are not responsible for any information that you may submit at that site.

Where Do We Store And How Do We Secure Your Personal Information

Your information will be kept in a database held on servers kept in a physically and technologically secure environment located in the United States, accessed only by authorized personnel or contractors.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

No Data Collected from Children

Our Site is not directed at children under the age of 13. As a result, we will not knowingly collect information from minors in the United States with or without consent from their parents or guardians.

Cookies

When you visit this Site, we use cookies and similar technologies to collect information and enhance your experience online through web browsers and applications. This site may only function properly if cookies are enabled. TropicSport uses persistent cookies to authenticate that you have visited the site before and display content that is relevant and specific to you. Cookies are very small files that store information about your visit to and use of this Site. Most major commercial internet sites use them and they make your internet-surfing more useful and less time-consuming for you because they store information that is reusable each time you visit this Site, such as preferences you have chosen to share with us. Cookies allow us to provide information that is more meaningful to you without asking you the same questions every time you visit us. You may get also cookies from our advertisers and service providers.

Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie and you may not be able to utilize some features of the Site.

We may also use our own cookies to provide you with personalized online display advertising tailored to your interests.

Change Policy

We reserve the right to change or update this Policy at any time by posting a notice that we are changing our Privacy Policy or by sending an e-mail message to previously registered visitors.

What To Do If You Have Questions Or Concerns About Your Information, Or If You Need To Contact Us

If you need information or have any questions or concerns about this Privacy Policy or our use of your personal information, or wish to review all of your personal information, you may contact us atsupport@TropicSport.com or on our website at https://tropicsport.com/pages/contact-us.

This Policy is effective as of April 3, 2018.

Returns

No Hassles Return Policy. If for any reason you do not like the product purchased you have 30 days to return, just simply send the product back for a full refund. Your refund will be processed based on your original form of payment.

To return your product, contact us at returns@tropicsport.com to request a return authorization number. Please include your name, address, reason for return, order number and email address used at time of purchase.

Please fill out the form on Contact Us page and we will get back with you ASAP or email us at support@TropicSport.com

Please contact us before you return a product so we can properly process the return. Once the return has been approved, ship your product here:

TropicSport Returns
6125 Luther Lane #126
Dallas, TX 75225

Make sure to include your order number. Returns received over 30 days after the return was approved may be denied.

All of our products have an expiration date on the bottle. If there is no date, it is because the product has a 3 year shelf life, and no expiration date is required.

Our sunscreen products have a 2-3 year shelf life depending on the formulation. We move through our inventory quickly so usually only a few months have gone by since the product was packaged.

Accidents happen. Please contact us and maybe even send us a picture and we will remedy the situation for you.

STAY IN THE KNOW